he baji Privacy Policy

1. Definitions and Scope of Policy

This privacy policy ("Policy") applies to the he baji platform and all services connected to it. In this Policy, "user" refers to any person who visits the he baji website, opens an account, plays games, places bets, or uses any of our services.

"Personal information" means any information that can directly or indirectly identify a specific individual. This includes name, mobile number, email address, financial transaction details, and technical information about the user's device and browser.

By accessing the he baji platform or completing registration, the user is considered to have accepted the terms set out in this Policy. he baji's Terms and Conditions also complement this Policy — both documents should be read together.

2. What Information We Collect

he baji collects two types of information:

2.1 Information Provided Directly

Information that the user provides to us directly includes:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• Payment account details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, etc.)
• Messages and complaints sent to the support team

2.2 Automatically Collected Information

Information that is automatically recorded when the user uses the site:

• IP address and geographic location (approximate)
• Browser and operating system type
• Time of site access, pages visited, and session duration
• Referral URL and search keywords
• Gaming history and betting details
• Device identification information (device ID, connection type)

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, he baji may sometimes receive information from trusted third-party verification services. This information is used only for the specific purpose intended and is not used beyond that.

3. Purpose of Data Use

he baji uses collected information for the following purposes:

1. Account management: Registration, identity verification (KYC), login security, and account recovery.
2. Financial transactions: Processing deposits and withdrawals, maintaining transaction history, and preventing money laundering.
3. Service improvement: Analysing user experience to improve platform performance.
4. Security and fraud prevention: Detecting suspicious activity, preventing multiple accounts, and maintaining platform security.
5. Communication: Sending service notifications, promotional offers, and important updates.
6. Legal compliance: Retaining and providing information to comply with applicable laws and regulations.
7. Responsible gaming: Monitoring excessive play patterns and taking action in line with responsible gaming guidelines to protect user wellbeing.

4. Data Disclosure and Sharing

he baji does not sell users' personal information to any third party. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

he baji works with trusted service providers for payment processing, identity verification, technology infrastructure, and game operations. These partners are given only the information necessary for their specific function and are required to comply with he baji's privacy standards.

4.2 Disclosure for Legal Reasons

he baji may be required to provide user information in response to a court order, a lawful request from a government authority, or to comply with applicable law. In such cases, we will provide only the minimum information necessary.

4.3 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. Users will be notified as far in advance as possible before any such change.

5. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the he baji website and app. Cookies are small text files stored on the user's device.

5.1 Types of Cookies

• Essential cookies: Required to maintain login sessions, ensure security, and operate core services.
• Functional cookies: Remember user preferences such as language choice and display settings.
• Analytics cookies: Help analyse site usage patterns to improve service quality.
• Marketing cookies: Used to display relevant content based on the user's interests.

5.2 Cookie Controls

Users can accept or reject cookies through their browser settings. Please note that disabling essential cookies may prevent many important platform features from working correctly.

6. Data Retention Period

How long he baji retains user information depends on the purpose of collection and any applicable legal obligations. The general principles are:

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial records, transaction details, and identity verification documents may be retained for a defined period after account closure as required by law.
• Marketing data: Marketing communications stop when a user withdraws consent, but transaction records remain unchanged.
• Technical logs: Server logs are retained for a defined period for security analysis.

After the defined period, data is securely deleted or anonymised.

7. Data Security Measures

he baji applies multiple layers of security to protect user information. SSL encryption is used for data transfer and storage, protecting sensitive information from unauthorised access.

• All data transmissions are secured via SSL/TLS encryption.
• Passwords and sensitive information are stored in encrypted form — never in plain text.
• Access to accounts is strictly limited to authorised individuals.
• Regular security audits and system monitoring.
• Automatic alerts for suspicious logins and transactions.
• Account protection with two-factor verification (OTP).

However, no one can guarantee complete security on the internet. Users should also keep their passwords confidential, avoid logging in on unfamiliar devices, and report any suspicious activity to he baji support immediately.

8. User Rights

he baji gives users the following rights over their personal information:

8.1 Right to Access

Users can find out at any time what information we hold about them, for what purpose it is being used, and with whom it has been shared.

8.2 Right to Rectification

If information is incorrect or incomplete, users can contact us to have it corrected. Some information can also be updated directly from the account profile section.

8.3 Right to Erasure

In certain circumstances, users may request that their personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing disputes.

8.4 Right to Object to Processing

Users can withdraw consent for marketing communications or personalised content at any time. To do so, contact the support team directly.

8.5 Right to Data Portability

Users may request a copy of their personal information in a structured format, which can be transferred to another platform.

9. Third-Party Services and Links

The he baji platform may have connections to game providers such as PG Soft, Pragmatic Play, JILI, Evolution and others, as well as payment services such as bKash, Nagad and Rocket. These third parties have their own privacy policies, and he baji is not responsible for information provided on their platforms.

Information provided on mobile banking platforms such as bKash or Nagad during payment transactions is governed entirely by those services' own policies. Users should also read the privacy policies of these third parties.

When visiting any external link on our site, that site's own policy applies. he baji has no control over such sites and accepts no liability in that regard.

10. Policy Changes and Updates

he baji may update this privacy policy from time to time. Depending on the nature and significance of the change, we will notify users in the following ways:

• Posting a notice in a prominent place on the website.
• Sending a notification to the registered email or mobile number.
• Requesting consent to the updated policy at login.

Continued use of the platform after a change is considered acceptance of the new policy. Users should therefore review this page regularly. You can also visit our FAQ page for more information about this policy.

11. Contact and Complaints

For any questions, requests, or complaints about the privacy policy, please contact he baji's data protection team. Our support team is available in both Bengali and English via live chat, seven days a week, 24 hours a day.

To learn more about he baji, visit our About Us page, which provides a full introduction to the platform.

This privacy policy is governed by the applicable laws of the People's Republic of Bangladesh. In the event of any dispute, the jurisdiction of the competent courts of Bangladesh shall apply.

This service is for individuals aged 21 and above only.